Refund policy

Refund Policy

We value customer satisfaction and shopping experience on our independent Fox&Puppy(Crochet keychain)  website. If you are dissatisfied with your purchase or need to initiate a return for a refund, we are pleased to provide the following refund policy.

Refund Conditions:

Product Quality Issues: If you receive a product with quality problems or damage, please contact us within 72 hours of receiving the goods and provide relevant photos as evidence. We will assess the situation and offer a refund or replacement based on the specific circumstances.

Incorrect Shipment: If we mistakenly ship a product that does not match your order, please contact us immediately. We will provide free return shipping and promptly send the correct product or process a refund for you.

Refund Process:

Contact Us: Please reach out to our customer support team through the provided channels, explaining your refund request and relevant details.

Return Confirmation: Our customer support team will verify your refund request and provide you with the return address and instructions.

Return Processing: Once we receive the returned item, we will inspect it to ensure it meets the refund conditions. Once the return is confirmed to meet the requirements, we will process your refund within a reasonable timeframe.

Refund Method:

Refunds will be issued back to the original payment method you used for the purchase. Please note that the refund may take some processing time, depending on your payment service provider and bank, among other factors.

Special Cases:

For certain special products (such as personalized/customized items), the refund policy may not apply. Please carefully read the product description and refund policy statement on the product page before making a purchase.

We reserve the right to adjust and modify the refund policy. Any changes will be posted on our website and will be effective from the date of the announcement.

If you have any questions or need further assistance regarding our refund policy, please feel free to contact us. Our customer support team is dedicated to providing support and addressing your inquiries.